Senior Project Manager

Operations Department | Permanent Position | fulltime | 5+ years

About the role

A Senior Project Manager reports to a Delivery Director/Manager/Lead. Works closely with Directors and Subject Matter Experts, designers, developers and QA to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She fosters and grows project management talent and helps to develop processes, documentation, standardization and tools. Oversees Project Managers career development and is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced


  • Manages day to day activities in the Delivery Department to ensure projects meet organizational goals and requirements.
  • Supports PM team coaching and mentoring.
  • Promotes the Agile values and principles.
  • Analyzes the state of the Agile teams within the responsible projects to determine needs and opportunities for improvement of Agile practice.
  • Establishes effective Agile governance approaches - such as ticket descriptions, metrics, dashboards and reporting.
  • Manages projects and resources in charge.
  • Supports leadership for PMs to manage all phases of program to success, including initiation, planning, definition, design, development, testing and deployment cycles.
  • Drives weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.
  • Coordinates with Development and QA teams and communicates with all impacted Stakeholders.
  • Collaborates with IT technical teams to ensure successful delivery of projects.
  • Project Methodology Governance.
  • Ensures all projects stay in scope and on schedule.
  • Partners with our AP team to drive cohesion around the customer experience and partner retention.
  • ·      Supports Agency Partnership Director and New Business Development team to engage and win prospective clients. 
  • Provides discipline leadership and guidance to the Solution Delivery team, setting standards and working to ensure the overall success of this group within the organization.
  • Adheres to and advises on the company wide operating metric targets with the Solution Delivery Director.
  • Responsible for ensuring teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path and risk assessment.
  • Works with team leads to develop process and documentation standards for team to follow with the end goal of top-efficiency and quality.
  • Works with Solution Delivery Director to align appropriate team members against suitable assignments, considering business needs and individual Career Paths.
  • Contributes to professional development plan of the Project Managers  and QA.
  • Evaluates teamwork, initiative, work ethic, values adherence.
  • Motivates people, works and leads in a team environment.
  • Ensures effective communication and promotes a sense of participation and involvement.
  • Recruits best industry talent and provides an environment for the development of key talent and continuous improvement. 

Required skills

·      5+ years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.

·      A track record for successfully managing a discipline or large programs.

·      A mastery of Project Management Methodologies, PMI Process Groups, AGILE Development and Risk Management.

·      Expert experience in project finance, pipeline planning, forecasting, road mapping and leadership.

·      Resource management within the Solution Delivery team including balancing priorities, timelines, mix and casting while understanding and supporting the objectives and motivations of every discipline.

·      Proven ability to successfully manage multiple stakeholders.

·      Has managed and worked directly with Fortune 500 clients.

·      Proven ability to work on large scale digital projects.

·      Proven ability to develop and implement processes to ensure high-quality deliverables for the client.

·      Proven acumen negotiation skills and proven ability to interact with Senior-level employees.

·      Presents him/herself in a polished, professional way. Very high degree of personal professionalism.

·      Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.

·      Mastery of collaboration and issue tracking tools such as Box, Jira, Confluence.

·      PMP designation, SCRUM Master, Six Sigma desired.

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